customer service

Our technical
advisors: empathy
and advice

Our customer service department will be pleased to welcome you on the phone, by e-mail or in the showroom. Our technical advisors will be delighted to answer all your questions, whether they concern your surgery, the lingerie to choose or the shipping and return procedures. 

The welcoming of patients at our showrooms/boutiques (in Paris and Nantes) is personalised and great attention is given to detail. We receive our guests in a cocoon-like setting and take the time to give them tailor-made advice. Patients can discuss their operation, try on the lingerie, see and touch the products... this is essential !

Our technical advisors have been trained in the different professions and stages of cosmetic surgery; they are familiar with the different types of operations that exist. They are experts in the field of post-surgery lingerie and the technical features of Embody products.

Our showrooms

Speed, responsiveness
and service orientation

Our customer service is very responsive: any order placed before 3pm is shipped the same day..
If a product does not suit you, you can return it free of charge for an exchange or a refund.

Our customer service is committed to providing you with a return shipping note in just a few hours*.
Because a post-surgery garment is a delicate purchase, we accept post-surgery returns, even if it is more than 14 days after your purchase, so don't worry !

If your garment doesn't fit after surgery, we'll exchange it or refund your money free of charge.

*Applies to metropolitan France only, for other countries please contact customer service.

Some useful
information…

Our technical advisors can be reached
from Monday to Friday, from 9am to 5pm
on 02 28 43 10 65

or by e-mail at the following address:hello@embody.paris or via our contact form.

If you would like to try on our lingerie

Please visit one of our two showrooms/boutiques:
Paris au 76 avenue Paul Doumer, 16ème
Nantes, au 20 rue Mercœur (02 28 43 10 65)

Our showrooms